Consulting Services to Design, Conduct and Analyze an End-line Survey on Users Satisfaction with service Delivery By DHM - Contract No. (PPCR/DHM/S/CQS-55) (Grant no. TF 013665-NEP Loan no. TF013557)

2024-05-27

Funding Agency: World Bank
Client: Department of HYdrology and Meteorology
Date: March 2019 – September 2020

The BRCH Project signed between the Government of Nepal and the World Bank, aims to transition Nepal’s hydro-meteorological services into a modern customer-oriented system that will build resilience today and adaptive capacity for the future.

A key step in the monitoring and evaluation of DHM’s performance as it modernizes and upgrades its capabilities in developing strong national weather services with delivery services including forecasting, flood early warning, climate monitoring, and specialized hydro-met and agro-meteorological products, is to update the status of outputs and outcomes of the BRCH Project activities. The key objective of this consultancy is to establish the End-Line status through a ground survey for two indicators of the BRCH Project.

Overall Services provided:

The consultancy will comprise three Phase: i) developing a framework for assessing these two project indicators including defining the user satisfaction indices, designing the survey instruments, and developing the methodology for the survey, ii) developing guidelines to use a developed framework, indicators indicate and survey instrument for the future evaluation of DHM services, iii) conducting the End-Line Users Satisfaction Survey, analysis the result, reporting the End-Line for the two indicators, and conducting demand analysis for DHM services.

 The Consultancy will take into consideration of :

a) Technical consultations with the DHM Project Management Unit (PMU) National Project Director (NPD), Assistant Project Directors (APDs) Project Technical Coordinator, Social and Communication Specialist, Environment Safeguards Specialist, System Integrator (General Consultant), M&E Specialist, and Focal Persons of the Project among others.

b)  Discussions with relevant stakeholders, including the CCCPC, other relevant committees, and institutions as desired to evaluate the relevance, effectiveness, efficiency, and sustainability

c)  Review of relevant literature, international survey, and documents (from DHM, MoALRD, WMO, and other relevant institutions)

d)  Respondents will include respondents of all identified sector e.g. I) General Public (users of the DHM services, focal point of rural/municipality & wards at selected vulnerable sites), ii) Agriculture (MoALRD, NARC, Representative Agriculture advisors among 25 pilot districts of AMIS), iii) Civil Aviation (CAAN, Flight Operators, Airport Manager), iv) Disaster Management (MOHA, DoEWRI, Nepal Army, Nepal Police, AFP, I/NGOs) and v) Tourism (Tours and travels, Trekking and Mountaineering firms, among other but not limited to.)