Power Development Project- Part C Consulting Services for Energy and Customer Accountability Enhancement (IDA Cr. No.: 3766-NEP, and Gr. No. : H039-NEP)
Funding Agency: World Bank
Client: Nepal Electricity Authority (NEA)
Date: Feb 2011- Nov 2012
NEA has identified the following sub-projects for implementing the energy and customer accountability framework in the first phase, to improve its financial performance and to meet the growing expectations from its customers.
Sub-project 1: Large consumers receiving power supply at high voltage level in Kathmandu valley, along the Hetauda-Birgunj industrial corridor, and in Duhabi-Biratnagar area.
Sub-Project 2: Consumers from a region where computerized billing is under implementation.
These sub-projects were selected considering the large impact and feasibility of completing activities under them in a short period of time. The large consumers in the selected areas represent around 40% of the total consumption in NEA’s system.
Some significant steps have already been initiated in these areas, such as digital metering; implementation of a state-of-the art computerized billing system; meter reading for high-value Consumers by senior staff; etc. However, it is essential to validate the accountability system in several aspects as described below and also to introduce an enhanced customer focus in the provision of service.
Overall Services provided:
The scope of work will include the following, among other things:
- Developing the system for enhancing customer accountability/customer services for large consumers by helping NEA put in place a system of energy audits of large customers with the objective of advising them on the possible areas of energy savings;
- Establishing remote meter reading system for large consumers. The scope was limited to preparation of standard bidding documents for procurement of such systems.
- Enhancing the features of the existing billing system, and developing necessary interface