Survey to Access User Satisfaction and Assessing Demand for Service by DHM Under PPCR: Building Resilience to Climate Related Hazards Project


Funding Agency: Government of Nepal
Client: Department of Hydrology and Meteorology 
Date: March 2015 – August 2015

The Building Resilience to Climate-Related Hazards (BRCH) project is one of the four projects under the Strategic Program for Climate Resilience (SPCR). The main objective of the BRCH project is to increase government capacity to mitigate climate-related hazards by improving the accuracy and timeliness of weather and flood forecasts and warnings for climate-vulnerable communities, as well as developing agricultural management information system services to help farmers mitigate climate-related production risks.

The BRCH project has four components:

a)     Institutional strengthening, capacity building, and implementation support of DHM

b)     Modernization of observation networks and forecasting

c)      Enhancement of the service delivery system of DHM and

d)     Creation of an agriculture management information system (AMIS)

The main objective of the assignment is to develop a frame work and associated baseline for assessing the current state of service delivered by DHM and the level of satisfaction among key users of these services. Particularly this project aims to establish the baseline for two indicators in the results framework for BRCH: one outcome indicator-Increased  Satisfaction  of  users  with  DHM  services  as  measured  by  Satisfaction index and second to monitor the progress is user satisfaction. The  sectors  expected  to  be  covered  include  but  are  not  limited  to  agriculture,  water, aviation, disaster management, energy, and health.